about us

CASE MANAGEMENT

Community Outreach Consultancy Ltd provides a dedicated Case Management Service supporting adults and children through rehabilitation to reach their full potential. We look after spinal injuries, brain injuries, cerebral palsy and many other complex conditions and disabilities, often requiring 24/5 support at home. We work with all professionals to support and secure care to meet the client’s individual needs. Our professional Case Managers have a wealth of experience and knowledge in complex care in the home, including spinal injuries, brain injuries and ventilated clients. Many are qualified in nursing (adults and children), Physiotherapists or Occupational Therapy.

  • Assessments
  • Establishment and coordination of care, rehabilitation and support packages
  • Working with clients with short term and long term needs
  • Monitoring and review of care, rehabilitation and support packages
  • Assistance with the recruitment, supervision and support of personal and nursing care staff
  • Payroll facility
  • Support with Architectural Services for adaptation of properties
  • Assistance with the purchase of specialist equipment
  • Client - centred approach with clear goal setting
  • Provison of quality reports and case management updates
  • A quality service delivered by experienced professional Case Managers

We cover from the West Midlands, the South West and London and South East Wales.

TRAINING ACADEMY - The key to our success is the in depth training and supervision we provide for the client and their care team. Care staff are specifically trained on the individual clients care regime. This includes clinical procedures, professional boundaries, mandatory training, including manual handling, Common Induction Standard, record keeping and personal care tasks. We manage regular Staff supervision, staff appraisals, team meetings and monitoring which prevents any issues escalating and maintains good communication for the client and the care team

CARE MANAGEMENT SERVICE

Community Outreach Consultancy Ltd. ensures that the client has a care team to suit their individual care requirements. This includes a range of specialist home-based nursing, personal and practical care for children and adults with complex and life-limiting conditions. The service provided enables parents, families and carers to have some respite from their day to day caring responsibilities. Community Outreach Consultancy Care Managers are qualified nurses (RN’s, RSCN’s) with experience and knowledge in complex care in the home, including spinal injuries, brain injuries and ventilated clients. Our success has been providing high quality bespoke care regimes tailored specifically to the clients’ clinical and personal requirements. We offer the client a ‘person centred’ managed service to enable flexibility, choice and individually tailored care programmes to suit their changing lifestyle.

Community Outreach Consultancy Ltd are registered with the Care Quality Commission as nursing and domiciliary care providers. This enables clients to feel confident and reassured that they will have the best skilled care team support to meet their individual requirements. Community Outreach Consultancy is not an agency. We are able to provide sustainability and continuity of care by incorporating a high level of supervision, training and monitoring of all care staff.

  • Comprehensive Assessments
  • Set up, co-ordinate, implement, monitor and manage all care
  • Manage the implementation of care regimes – clinical procedures and therapy input
  • Monitoring annual leave and sickness
  • Supervise all aspects of nursing and personal care for the client
  • Manage all training requirements of any existing and new care staff
  • Ensure all staff are confident and competent with manual handling, clinical procedures and personal care tasks
  • Manage and support all care staff with supervision
  • Implement and manage regular team meetings
  • Manage staff appraisals
  • Ensure good record keeping and good communication channels are in place
  • Rota management
  • Early intervention and continuity of care whilst cases are being processed
  • Support and help families in the transition of implementation of care regimes

THE CARE TEAMS - All staff are recruited to deliver specialised care and will possess a range of care skills, qualifications, experience, knowledge and competencies to deliver high quality care for our clients. Team Leaders are qualified children’s/adult nurses (as appropriate) with leadership skills and experience. All Disclosure Barring Service (DBS) checks are carried out prior to engagement.

Health Carers/Carers/Support Workers are QCF/NVQ level 3 or above and have experience working with children and adults with complex conditions.

The care teams recruited are trained to meet the clinical and personal care needs for each client. Once the care team members are recruited we continue to support with management, supervision, appraisals and team meetings. On-going training is provided on a one to one basis or as a group.

CARE EXPERT – LIABILITY REPORT SERVICE

We provide Liability reports written by Registered Nurses with relevant experience and knowledge. We identify if best practice in nursing and personal care has been carried out in accordance with the professional codes and legislation.

ACCREDITATION - Community Outreach Consultancy Ltd is registered by the Care Quality Commission. Memberships include Nursing Midwifery Council (NMC) Royal College of Nursing, Case Manager Society U.K. (CMSUK) and British Association of Brain Injury Case Managers (BABICM), National Skills Academy.

 

case management

 

  • Assessment of care needs
  • Risk assessments
  • Equipment needs
  • Specialist architectural services to advise on housing adaptations

training academy

 

  • Client specific training and support
  • Clinical tasks training and supervision
  • Assist with recruitment and selection
  • Supervision and training of all care staff

care management

 

  • Tailored programme of care
  • Act as advocate for child and family
  • Management of care packages
  • Support for clients who have changing needs

liability reports

 

  • Provision of reports to determine whether or not good clinical nursing standards have been maintained
  • Identifying best practice by benchmarking against current professional codes of practice